SELWOOD AUCTIONS

Privacy Policy

Selwood Auctions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal data.

This policy applies to Buyers, Sellers, prospective clients, website visitors and anyone else who contacts or deals with Selwood Auctions.

About Selwood Auctions

This website and the services provided under the Selwood Auctions name are operated by [insert full legal company name], trading as Selwood Auctions, of [insert business address] ("Selwood Auctions", "we", "us" or "our").

For the purposes of applicable UK data protection law, [insert full legal company name] is the data controller responsible for your personal information.

You can contact us at:

Selwood Auctions
[Business address]
[Email address]
[Telephone number]

Information We Collect

We may collect personal information when you contact Selwood Auctions, request a valuation or visit, instruct us to sell property, register to bid, purchase an item, make an enquiry, arrange collection or delivery, subscribe to our mailing list, visit our website or otherwise use our services.

This information may include your:

• name;

• postal and billing address;

• email address;

• telephone number;

• delivery or collection address;

• account and registration details;

• bidding, transaction and purchase history;

• correspondence with Selwood Auctions;

• details of items you wish to buy or sell;

• information about a house, collection or estate where relevant to our services; and

• delivery, collection and access information.

Where reasonably necessary for a transaction or to meet our legal obligations, we may also request identification, proof of address, bank or payment information, evidence of ownership or authority to sell and other information required for identity verification, fraud prevention, anti-money laundering or regulatory purposes.

Information About Sellers and Properties

Where you instruct Selwood Auctions to sell individual items, a collection or the contents of a house, we may collect information relating to you, the property and the objects being offered for sale.

This may include photographs taken within a private property, information about provenance and ownership and practical information concerning access, viewing and collection.

We will take reasonable care when deciding what information about a private property is made publicly available. Precise addresses and other information that could unnecessarily identify or compromise the privacy or security of a private home will not normally be published unless appropriate and agreed.

Website Information

When you use our website, certain technical information may be collected automatically.

This may include your IP address, browser type, device information, approximate location, pages viewed, referring website and information about how you interact with the Selwood Auctions website.

We may collect this information through cookies and similar technologies. Further information is provided in our Cookie Policy.

How We Use Your Information

We may use personal information to:

• respond to enquiries and valuation requests;

• arrange appointments and property visits;

• enter into and administer Seller instructions;

• research, catalogue, photograph and market property;

• administer auctions, Buy Now transactions and Private Sales;

• register Buyers and administer bidding;

• process purchases and payments;

• issue invoices, statements and sale documentation;

• arrange viewings;

• manage collection, packing, delivery and shipping;

• communicate with Buyers and Sellers;

• maintain appropriate transaction and business records;

• prevent and investigate fraud or misuse of our services;

• operate and improve our website and services; and

• comply with legal, tax, accounting and regulatory obligations.

Collection, Delivery and Shipping

Where you ask Selwood Auctions to arrange collection, packing, delivery or shipping, we may use your personal information to obtain quotations, organise transport and coordinate delivery.

We may need to share relevant information with carriers, removers, packers, storage providers and specialist shipping companies. This may include your name, telephone number, collection or delivery address and information concerning access or the item being transported.

We will only provide information reasonably required to arrange or perform the relevant service.

Marketing

Where permitted by law, we may contact you about forthcoming auctions, House Sales, Private Sales, newly available items, events and other Selwood Auctions news that may be of interest to you.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in an email or by contacting us.

We may retain limited information recording your preference not to receive marketing so that we can respect your request in future.

Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

• it is necessary to enter into or perform a contract with you;

• it is necessary to comply with a legal obligation;

• you have given your consent; or

• it is necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include operating and improving Selwood Auctions, administering transactions, communicating with clients, protecting our business against fraud and maintaining appropriate business records.

Where we rely upon consent, you may withdraw that consent at any time.

Sharing Your Information

Selwood Auctions does not sell your personal information.

We may share personal information where reasonably necessary with organisations and individuals involved in providing our services, including:

• payment providers;

• auction and online bidding platforms;

• website, hosting and technology providers;

• email and communications providers;

• carriers, removers, packers and shipping companies;

• storage providers;

• accountants, lawyers and professional advisers;

• insurers; and

• other suppliers acting on our behalf.

We may also disclose information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to establish or protect our legal rights, prevent fraud or protect Selwood Auctions, our clients or others.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method used, Selwood Auctions may not receive or retain complete payment-card details. Payment providers will process information in accordance with their own privacy policies and applicable law.

We may retain transaction records showing amounts paid, payment dates and other information reasonably necessary for accounting and administration.

International Transfers

Some service providers used by Selwood Auctions may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that it receives protection consistent with applicable UK data protection law.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, tax, accounting, regulatory and legitimate business requirements.

Different categories of information may therefore be retained for different periods.

Transaction, financial and contractual records may need to be retained for a number of years after a sale has been completed.

Catalogue information, photographs, provenance and sale results may also form part of the historical and commercial archive of Selwood Auctions where it is appropriate and lawful for us to retain them.

Security

Selwood Auctions takes reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information will be limited to those who reasonably require it for legitimate business purposes.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

• request access to personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• request deletion of your information in certain circumstances;

• request restriction of processing;

• object to certain uses of your information;

• withdraw consent where processing is based on consent; and

• request the transfer of certain information in a portable format.

These rights are subject to legal conditions and exceptions and do not necessarily apply in every circumstance.

To exercise any of these rights, please contact Selwood Auctions using the details provided in this policy. We may need to verify your identity before responding.

Cookies

The Selwood Auctions website may use cookies and similar technologies necessary for the operation of the website and, subject to applicable consent requirements, for analytics, preferences and other purposes.

Further information can be found in our Cookie Policy.

Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites and services, including bidding, payment, delivery and social-media services.

Selwood Auctions is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing personal information to them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the Selwood Auctions website, our services, business practices or legal obligations.

The current version will be published on this page and the date of the most recent update will be shown below.

Complaints

If you have a concern about how Selwood Auctions has used your personal information, please contact us in the first instance so that we can consider the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Contact

For questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Selwood Auctions
[Full legal company name]
[Business address]
[Email address]
[Telephone number]

Last updated: [Month Year]